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Frequently Asked Questions

Is an account required to be able to purchase product?

Finestra® Wood Hardware is only available to interior design professionals and window covering specialists. To become a trade customer, you must have a federal tax ID # and complete a Trade Account Request Form.

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What forms of payment are accepted for online purchases?

American Express, MasterCard, Visa and Discover are accepted and approved customers can also opt to use their Net 30 Day Billing Terms. Online orders paid by credit card are processed and charged at the time the order is submitted online.

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Are all my transactions secure and safe?

We are committed to making our website a safe and fun place to shop. Our credit card processor, Paya, provides and maintains the latest security SSL (Secure Socket Layer) technology for our site. Every transaction conducted is encrypted for privacy and we do not store credit card numbers.

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Can I order by telephone?

Yes, you can place an order by calling our Customer Experience team at 1-800-343-4542 between the hours of 8am – 6pm ET (M-F).

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Can I order a product brochure?

Yes, complete our short catalog request form to receive a free Finestra ® Wood Hardware and Finestra® Custom Decorative Hardware brochure.

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Are color chips or samples available?

Finish sample rings and other sample display materials are available to view and purchase under the sales aids tab in the footer.

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What is Quick Ship?

Quick ship items are in stock and shipped out the same day if ordered by 3pm ET.

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Are your products compliant with window safety standards?

When installed according to the instructions provided, Finestra® Wood Hardware products are compliant to the ANSI 100.1 safety standards for window coverings.

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What is your return policy?

  • Returns must have and reference a Return Authorization number (RMA#), be returned in original package and be resalable as new.
  • All returns made after 30 days from date of purchase, except for defective products, will be charged a minimum 20% restocking fee.
  • No returns will be accepted after 60 days from date of purchase.
  • Any product returned without an RMA# will not be issued a credit.
  • Credit will be issued on merchandise only, not freight.
  • Return shipping is the customer’s responsibility and should be sent prepaid. COD’s are not accepted.
  • No returns on clearance or discontinued items or items ordered with custom or shimmer finishes.

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Can I order oversized items online?

Yes, items over 108" in length are considered oversized and can be ordered online to ship via truck carrier. Oversized items will show in the cart with an oversized icon.
If any item from your order is oversized, the whole order will ship truck.

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How do I use the My Projects and My Favorites features?

My Projects

My Projects allows you to create groups of products per client project. For each project, you'll be able to store products needed, room type, project notes, special instructions and important client information. You can print, create a PDF and/or share this project with your client with the option to show or hide pricing. Easily push any saved project to the cart to quickly place an order and clone projects for use with other clients. Click My Account in the top right corner of the site to access My Projects.

My Favorites

My Favorites allows you to save your favorite frequently ordered products into a quick reference list. From each list, you can add the items directly to your shopping cart per item or per list, as well as share the list via email. Click My Account in the top right corner of the site to access My Favorites.

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Where can I view Rowley's Privacy Policy?

Rowley's Security & Privacy Policy can be viewed online in detail at

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How do I use the Design your Window project configurator?

We offer a visual product configurator for our Finestra Wood Hardware stationary and traverse systems in 1 3/8" and 2" diameters with lengths from 4' to 12'. Easily build custom window systems to your exact specifications including accessories and components. See your custom window in the exact diameter, finish and finial styles selected by you. Add rings and drapery styles. Change out the drapery and wall colors. Share with your customers to give them a better idea of their selected window.

Push these builds direct to your shopping cart or save to My Projects for future use. Conveniently label your builds by client and/or room type, these will be used to label each system when shipped. All traverse systems and stationary builds with cut poles are non-returnable. Stationary systems have a 1 business day lead time. Traverse systems have a lead time of 5 business days.

To access this tool, click the Design your Window button in the top left of the Finestra Wood site.

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What should I do if I’m having issues viewing the website?

There are many factors that can affect the performance and load speed of a website including connection, browser compatibility, traffic volume and more. First, we recommend viewing our website in the Google Chrome™ browser for optimal performance. Also for best results, make sure you are always using the most up-to-date version of your browser. If you don’t have it set to update automatically, make sure you check periodically to ensure you’re running the most current software version.

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